What this service is
Proper Rent provides UK lettings support for renters and landlords through public website pages, chatbot guidance, enquiry forms, contact links, and human agent follow-up.
Legal
Terms
These terms describe the boundaries of the Proper Rent website, chatbot, forms, and contact channels. Last updated: 19 June 2026.
Use of the Proper Rent website.
Proper Rent is a lead-generation and lettings support website. Human agents remain responsible for follow-up, confirmation, and closing work.
Information only
Website content and chatbot replies are general information. They are not legal, financial, affordability, mortgage, tax, tenancy, or regulated product advice.
Enquiries are not guarantees
Submitting a renter or landlord form records an enquiry for review. It does not guarantee a property, tenancy, landlord listing, viewing, product approval, specific finance outcome, or transaction completion.
No live listing claims
Proper Rent does not publish live listing data on this website. Availability, shortlisting, viewing options, property details, landlord listing steps, and Scraye introductions are confirmed manually by a human agent.
Chatbot boundaries
The chatbot helps with general questions and may make mistakes. Do not rely on chatbot replies as final advice or confirmation. Contact details should be submitted through the relevant consented form, not typed into chat.
WhatsApp and external channels
If you contact Proper Rent through WhatsApp, email, or another external platform, that platform may apply its own terms and privacy rules. Proper Rent may direct you back to the website form for complete intake and consent.
Privacy and consent
Form submissions are subject to the Privacy Policy and the consent wording shown at the point of submission. The consent version is stored with successful renter and landlord enquiries.
Third-party services
Proper Rent uses external infrastructure and service providers for hosting, database, authentication, email delivery, analytics, model access, and communication delivery. Availability of those services may affect the website or response times.
Acceptable use
Do not spam forms or chatbot messages, submit unlawful or misleading content, impersonate another person, attempt to bypass rate limits or admin authentication, probe the service, scrape the website, or use automated traffic that harms the website or its providers.
Changes and availability
Proper Rent may update pages, forms, chatbot behaviour, these terms, and the service at any time. The website may be unavailable during maintenance, provider outages, or security events.